Dear Mr McDermott,
I was cycling past London Bridge Hospital on Monday and thought of you! I can’t believe how different I feel six months on since you replaced my knee. I wanted to write and thank you properly for doing such a wonderful job; for being such a skilled surgeon but also for the outstanding care and support you’ve given me throughout the whole process.
I don’t think I told you that I’d been to see two other Orthopaedic Surgeons before I came to see you. I didn’t feel comfortable or have confidence in either of them. You were definitely worth the wait! As soon as I met you, I knew I could trust you with my knee. You were so ‘cutting edge’ and clearly top in your field. I really valued the fact that you took the time to explain knee surgery in simple terms; explained clearly the benefits of going with a Conformis knee versus a standard knee and didn’t pretend that it would be ‘a breeze’ in terms of the recovery. You never rushed or pressurised me into having surgery. Instead you provided me with all the information; guidance and reassurance I needed to make that decision myself.
I do feel lucky and so very grateful to have had you as my surgeon. Six months on and I’m feeling great. I’m fitter; more active and feel the best I’ve felt in years. I have a beautifully straightened leg and a super, new, fully functioning knee. I couldn’t be happier. I would have no hesitation about recommending you and your practice to other patients considering Total Knee Replacement surgery. My experience has all been positive. Thank you again for treating and looking after me with such skill, care and compassion and for your encouragement throughout my recovery. Thank you for being so conscientious and always going that ‘extra mile’. Thank you for advising me not to have both knees done at the same time – it wouldn’t have been nice.
So, until the next knee…. warmest regards and sincere thanks,
7 May 2015